Tufts Organizational Competencies

Competencies are knowledge, skills, and behaviors that all employees are responsible to develop and apply in support of the university’s mission, values, and goals.

reflect the values and vision of the university
describe behaviors that are important for individual success at Tufts today
anticipate what will be required for the university’s success in the future.

The Tufts Organizational Competencies are:

Expertise
Demonstrate essential skills for a position • Share expertise • Support others in learning and skill building • Show pride in work • Commit to ongoing professional development

Interaction with Others
Demonstrate requisite communication skills • Be open to different viewpoints • Show respect for others • Collaborate on joint projects and decisions • Give and receive candid and helpful feedback

Continuous Improvement
Contribute to measurable improvement made in systems or processes • Develop system efficiency • Value innovation and creativity • Commit to generating new solutions and ideas

Customer Focus
Pay attention to and focus on customer satisfaction • Develop effective and appropriate relationships with customers • Anticipate and meet the needs of both internal and external customers

Resourcefulness and Results
Work effectively in a variety of situations • Demonstrate good work habits, flexibility, creativity, and initiative • Use multiple resources to achieve desired results • Seek input and assess risks when making decisions • Take action • Commit to getting things done

Leadership
Model desired behaviors • Act as a catalyst for change through positive energy • Articulate goals and objectives and their value

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	v Resources > Performance Development Program > Tufts Organizational Competencies > Tufts Leadership Competencies	Home » Employee Services » Organizational Development and Training (ODT) » Resources » Tufts Organizational Competencies Tufts Organizational Competencies Competencies are knowledge, skills, and behaviors that all employees are responsible to develop and apply in support of the university’s mission, values, and goals. Tufts Organizational Competencies reflect the values and vision of the university describe behaviors that are important for individual success at Tufts today anticipate what will be required for the university’s success in the future. The Tufts Organizational Competencies are: Expertise Demonstrate essential skills for a position • Share expertise • Support others in learning and skill building • Show pride in work • Commit to ongoing professional development Interaction with Others Demonstrate requisite communication skills • Be open to different viewpoints • Show respect for others • Collaborate on joint projects and decisions • Give and receive candid and helpful feedback Continuous Improvement Contribute to measurable improvement made in systems or processes • Develop system efficiency • Value innovation and creativity • Commit to generating new solutions and ideas Customer Focus Pay attention to and focus on customer satisfaction • Develop effective and appropriate relationships with customers • Anticipate and meet the needs of both internal and external customers Resourcefulness and Results Work effectively in a variety of situations • Demonstrate good work habits, flexibility, creativity, and initiative • Use multiple resources to achieve desired results • Seek input and assess risks when making decisions • Take action • Commit to getting things done Leadership Model desired behaviors • Act as a catalyst for change through positive energy • Articulate goals and objectives and their value
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