Good news – Backup Child and Adult Care Program Improvements

Tufts University has renegotiated the contract with to provide two new valuable benefits:

Reduced hourly rate for Backup Care in-home or center-based child care as well as adult care.

  • The new child care copay is $8.00 per hour for in-home care.
    Note: This hourly copay was previously $15.00 per hour.
  • The new in-center child care copay is $25.00 per day. Centers include Kindercare Childcare Centers.  More information is available at regarding eligible childcare centers.
  • The new adult care copay is $8.00 per hour in Massachusetts.  The rate varies by geographic location.
    Note: This hourly copay was previously $16.00 in MA.
  • Backup Program Care Details:  All adult and childcare services are available during the day or evening, seven days/week. Background checks are done on all caregivers.  Each university employee is entitled to use a total of 20 days of backup care each calendar year. Premium Website Membership provided to Tufts University employee at no additional cost.  This benefit includes valuable caregiver search resources online for your needs beyond backup care, such as:

  • Child care: search for a nanny, au pair, special needs care giver, babysitter or tutor.
  • Adult/Senior Care: search for senior caregiver, home health aide, special needs caregiver or tutor.
  • Pet Care: search for dog walkers or pet sitters.
  • Personal Assistance: search for housekeepers and providers for errands, house sitting, and more.
  • Access to educational articles on topics such as caregiving, safety, and assisted living.

The Premium Membership allows you to request and pay for background checks on the providers who are posted on the site allowing you to hire more confidently. Visit the Safety Center to learn more. supplies a large amount of educational resources from information on family pets to Assisted Living.  If you use the Premium Membership service for your non-backup care needs, you will directly negotiate the rate with the provider you select. The value of this subscription is approximately $130/year.

To request services, please follow these easy steps:

  • Visit and enroll in the program.
  • Enter your employee ID upon enrollment
  • Call toll-free at (855) 781-1303 and identify yourself as a Tufts University employee.
    Representatives are available Monday through Thursday, 7:00 AM EST to 8:00 PM EST; Friday, 7:00 AM EST to 5:00 PM ESET; and Sunday, 5:00 PM EST to 8:00 PM EST.
  • Download the Care@Work App on your smartphone. Request care on the go! Click here for information on the application.